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Help zone
| Terms & Conditions |
TERMS & CONDITIONS
1. Prices are subject to change without notice.
2. All orders placed on the website are subject to approval.
3. We are not responsible for programming errors on the website including, but not limited to: Errors in model numbers, product descriptions, product pricing, product availability, and any other errors or omissions.
4. Items listed may not be in stock at the Louis A. Roser Company. Some items may ship direct from the manufacturer.
5. If an item is not in stock, we will notify you via email or phone to inform you of the lead time. If the lead time is unacceptable, we will cancel the order and refund the purchase price in full.
6. The product pictures are for example purposes only and may or may not represent the actual product. For exact product descriptions and pictures, please contact us or the appropriate manufacturers.
7. We charge Utah sales tax for any transactions being shipped to Utah. You are responsible for paying any sales/use tax in any other jurisdiction in which you are located.
8. Expedited delivery orders including next day, second day, and third day, must be placed by 2:00 p.m. Mountain Standard Time for the order to process the same day. Orders placed after 2:00 p.m. Mountain Standard Time will be processed the following day.
9. Return Policy:
We are happy to return any product within 30 days from date of purchase so long as it is returned in like-new condition, with all of its original packaging. All returns require an RMA (Return Merchandise Authorization) code. This code must be written on the return shipping label otherwise the package will be refused. Call us at 1-800-324-6864 to request an RMA.
Non-Defective items will receive a full credit, less a 20% restocking fee. Shipping is not refundable. Customer is responsible for return shipping costs.
Defective products are subject to the terms and conditions of the manufacturer's warranty; therefore, they require manufacturer inspection. Credit for defective products is completely dependent on the decision of the manufacturer.
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